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Store Policies
Return Policy
Returns/Exchanges
If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of purchase. Please email me at info@handcraftedbyamy.com to let me know you would like to request a return. I'm sorry, but there is no refund on shipping/handling charges.
When returning your package, please include the following:
1) Unworn item(s) in its original condition
2) A copy of the original invoice
3) Please let me know the reason for your return -- I strive to provide the best possible service and product for my customers.
Please ship your return to:
Amy Levy
Attn: Returns
23404 Hartland Stret
West Hills, CA 91397
USA
Please use a padded envelope or box to make your return. Please insure your return or use a method such as UPS or FedEx to have a record of your return. I am not responsible for lost or items damaged during shipping.
Repairs
If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.
Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email me with your problem and I will quote you whether there is a repair fee.
Crediting Your Returns
I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I'm sorry, but there is no refund on Shipping/Handling on returned merchandise.
If you have any questions, please feel free to contact me at info@handcraftedbyamy.com.
CUSTOM ORDERS
If we agree on a custom order, and special materials are required for me to purchase first, I will ask for a 50% deposit, with the remaining 50% due at the time of shipping. If you find something on this site that you would like to order, but you want the size changed, please email me with your request before making the purchase, especially if you want it larger, to make sure I have enough matching materials to enlarge it.
Please check the sizes given for each product before purchasing to avoid having to send it back because it doesn't fit. Necklace, bracelet, and earring lengths are given in inches. You can measure your favorite pieces of jewelry to get an idea of how the different lengths will fit you, but remember that the larger the beads, the more space they take up, and therefore the more length is needed.
I am happy to make or remake bracelets to give you a good fit. (For larger bracelets, I may charge a bit more.) Measure your wrist with a measuring tape held snugly (not tight) on the part of your wrist you want the bracelet to rest. Let me know the measurement so I can judge how long to make the bracelet. The bracelet generally should be 3/4" to 1 1/2" longer than your wrist measurement, depending on the size of the beads, and how loose or snug you like to wear your bracelets.
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